A Song Made From Your Story. Backed by Our 100% Money-Back Guarantee
You’re not just buying a song. You’re creating a moment they’ll never forget. Now, you’ll hear a preview before it’s final - so there’s no guesswork.
Pay Once. Hear a Preview. Love It or Get Your Money Back.
We’ve introduced a new way to order — because we’re so confident in what we do. Hear a 30–60 second preview before your song is final. If it’s not right, we'll refund you.
How it works
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1. Place Your Order
Choose your song package and any upgrades, then complete checkout. -
2. Tell Us Your Story
You’ll receive an automated email with:- your Customer Portal link
- your login details
This is where everything happens.
- your Customer Portal link
-
3. Complete Your Song Details
Once you log in, your dashboard will guide you. At this stage, your status will show:
👉 “Complete Song Details”.
Fill out your questionnaire with:- names
- memories
- important moments
The more detail you give, the better your song will be.
- names
-
4. Track Everything in One Place
From here, everything happens inside your portal:- updates on your order
- lyric review (if selected)
- song preview
- final delivery
📌 No scattered emails. No confusion.
- updates on your order
-
5. Preview Your Song
When your song is ready, you’ll be notified inside your portal.
You’ll be able to listen to a 30-60 second preview -
6. Accept or Request a Refund
❤️ Love it?
Accept your preview and receive your full song, ready to gift.
❌ Not quite right?
We can issue a full refund directly from your portal.
🛡️ Money-Back Guarantee
You will be provided with a 30–60 second preview of your song via the Customer Portal prior to final delivery.
Following the preview, you may:
• accept the song,
• request a full refund.
Terms & Conditions
Payment
All orders must be paid in full at the time of purchase. Work will not commence until payment has been received.
Customer Portal
All communication, updates, and actions relating to your order are managed via the Customer Song Portal.
Customers are responsible for:
- accessing the portal using the login details provided
- completing required steps (including submission of Song Details)
- reviewing updates and notifications within the portal
Customer Submission
Songs are created based on the information provided by the customer.
Verse Things First is not responsible for:
- incorrect spelling
- inaccurate details
- omitted information
submitted in the Song Details form.
Timeframes
Estimated delivery timeframes are:
- Standard delivery: approximately 5 business days
- Rush delivery: approximately 24 hours (if selected)
Timeframes commence once:
- Song Details have been submitted, and
- lyric approval has been received (if the Lyric Review add-on is selected)
Delays in customer response may result in delays to delivery.
Lyric Review (Optional Add-On)
Where Lyric Review is selected:
- draft lyrics will be provided within approximately 24–48 hours
- the customer has 24 hours to approve or request changes
- production will not commence until approval is received
Failure to respond within this timeframe may delay the order.
Preview & Acceptance
Customers will be provided with a preview of their song via the Customer Song Portal prior to final delivery.
Following preview, the customer must either:
- accept the song, or
- request a refund
Refund Policy
A full refund is available if the customer is not satisfied with the song at the preview stage.
Once a song has been accepted:
- the order is considered complete
- no refunds will be issued
File Delivery & Storage
Final files are delivered digitally.
Customers are responsible for downloading and securely storing their files.
Verse Things First does not guarantee file storage beyond 14 days after delivery.
General
By placing an order, you acknowledge and agree to these Terms & Conditions.
Ready to tell your story through song?
Whether it's a birthday, anniversary, or just because, a custom song is the most personal gift you can give. Let us help you turn your stories into melodies that resonate.